A professional email account (e.g., yourname@yourstore.com) builds trust and credibility with customers. It looks far more legitimate than a generic Gmail or Yahoo address, making people feel confident when shopping on your site. 

It also strengthens your brand, keeping all communication aligned with your business name. Plus, it helps with email deliverability—reducing the chances of your messages ending up in spam. 

Create your email accounts

We will show you how to create your email accounts within WordPress without leaving your website’s dashboard. You have the option to do it through CPanel, but we believe doing it through WordPress will be so much more convenient.

First, you need to go to the left sidebar and go to “Store Emails” and then click on “Manage Email Accounts”.

From here, you can see all the email accounts that you currently have for the website. You will notice that there is an account with an asterisk before the @ sign, which gets created with each website and should be ignored.

For each e-commerce store, you need at least 2 email accounts to function correctly. The first email account will be the one that sends automated notifications to your customers whenever they make a purchase to keep them up to date during the sales process.

The second email account is going to be dedicated to the person who will manage the store. All sale notifications will be sent to this email address notifying the manager of any purchases made on the store.

You can use the third email address for anything else that you need.

For the e-commerce package, you can create up to 3 email accounts with 250 megabytes of disk space. 

Let us show you how to create your first email account. First, you need to go to “manage store emails” under your website dashboard and then click on the “add new” button located at the top of the screen.

Go to the section that says “New Account & Mailbox” and add the name of your email account and make sure that the correct domain name is selected. We are going to create the first email address that will send the customer notifications and which will be the sender email. 

We are going to name this address “notification” so that we know exactly what it is going to be used for. After you have chosen your email account, you should set a password that you can remember. 

When finished, click on the blue “create new account” button to create it. The second address we are going to create is for the store manager, and we will call it orders. We will need these two email addresses before we can move forward with this tutorial.

Manage Email Accounts

Let’s see how we are going to manage your email accounts.

Under each email account, you can show the mailboxes that will show you all the messages you have in your inbox and other folders such as junk mail, spam, sent messages etc.

From this section, you can easily clean up your inbox by deleting outdated emails to make space for more important emails. You can also change the password, reduce the quota for disk space below 250 megabytes, or delete the account.

You will also see the amount of disk space you have used and the account capacity. You can also access the email account by clicking on the cPanel Website button. From here, you will be taken to the dashboard of your webmail account that is powered by Roundcube.

From this dashboard, you can open your inbox by clicking on the blue open button. From here, you can see your inbox and all other important settings associated with an email account.

You can also view your email client settings by going back to the webmail dashboard and scrolling down, and clicking on “Configure mail client”. An email client is a software like Outlook that you can install on your computer or smartphone. From here, you can use your email account for the username and the email that you use to log in to your account. You can also use the IMAP and SMTP settings for your email client. 

An alternative way to access your website is by putting in your domain name in the search bar of your browser and then adding /webmail after it. This is a quick way you can use to view your emails without having to log in to the backend of your website.